Contact Us

Have a question about your order or need some help? We've got you covered!

Before reaching out, your answer might be just a click away! Check our quick self-service shortcuts and frequently asked questions below:

  • 🚚 Track Your Order: When your package ships, an automated tracking link is sent straight to your email. If you already have your tracking number, you can copy and paste it directly into 17Track for a real-time status update.

  • 📦 Returns & Exchanges: We offer hassle-free returns within 30 days of delivery. To start a return, please review our full policy guidelines or email our support team below.

Frequently Asked Questions (FAQs)

Q: How long does shipping take? A: Because we source our products directly from global fulfillment hubs to give you the lowest possible prices, our standard shipping time is typically 7 to 12 business days.

Q: Can I change or cancel my order? A: To ensure fast delivery, orders are sent to our fulfillment queue almost immediately. We can only process cancellations or address changes within 30 minutes of your order being placed.

Q: Why isn't my tracking number updating? A: It perfectly normal for tracking numbers to take 2 to 3 business days to activate in the carrier's system after an order is processed. Don't worry, your package is still safely on its way!

Get In Touch

If you still need assistance, please fill out the form below or reach out to us directly. To help us resolve your issue as quickly as possible, please include your Order Number in your message!

  • 📧 Email: support@prime-drop.net

  • 🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • ⏳ Response Time: We answer all inquiries within 24 to 48 business hours. (Note: If you message us over the weekend, our team will get back to you first thing on Monday morning!)

  • 📍 Location: Operating out of Florida, USA